Excluded Items and Prohibited Goods
GOODS THAT ARE EXCLUDED FROM COMPENSATION FOR DAMAGE AND GOODS THAT WE DO NOT ACCEPT FOR CARRIAGE
Goods Excluded from Parcel Delivery Compensation
Goods that are Excluded from Compensation for Damage
Please be aware that the following goods are Excluded from Compensation for Damage:
Please be aware that the following goods are Excluded from Compensation for Damage:
- Antiques (objects over 100 years old);
- Any dangerous, hazardous or prohibited goods (as detailed in our Prohibited Goods section);
- Articles made largely or wholly of gold, silver or other precious metals;
- Ceramic or composite items of any description;
- Items which have been strapped together;
- Diamonds and other precious stones;
- Eggs;
- Electrical or electronic items;
- Food items;
- Fossils, stones, or stoneware;
- Furniture (Unless flat packed);
- Items made wholly or partly of glass;
- Human and animal remains including, without limitation, ashes;
- Jewellery;
- Liquids;
- Marble or any stone derivative;
- Money bankers' drafts, current bank notes, currency notes or coins, credit cards, debit cards, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer, bearer securities including share warrants, scripts or subscription certificates, bonds or relative coupons; un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed), coupons, vouchers, tokens, stamps, lottery tickets, scratch cards or similar items which can be exchanged by themselves or with any other item for money or goods or services, national insurance stamps, all tickets including travel and events;
- Musical instrument hard cases and suitcases when used as external packaging;
- Musical instruments;
- Negotiable documents;
- Perishable goods;
- Plants, seeds, flowers, and plant derivatives;
- Real fur;
- Resin items, amber and composites;
- SIM cards;
- Stamps; and
- Watches.
Prohibited Goods
Goods that we do not accept for Carriage
We take all legal and safety issues seriously, and we refuse to carry any of the harmful or illegal items listed below. If they are found in our delivery network we will return them to the sender or dispose of them. In some cases, the sender may face prosecution. Please refer to our TERMS & CONDITIONS .
Asbestos
Aerosols
Except inhalers with a volume of 50ml or less.
Alcoholic liquids
With alcohol content higher than 70%vol.
Batteries
Batteries which are classed as dangerous goods by the latest edition of the International Civil Aviation Organisation's (ICAO) Technical Instructions.
Butane lighters
Filled or refills
Clinical and medical waste
For example used dressings, bandages, needles, cotton wool.
Corrosive substances
Substances which can cause severe damage to living tissue, other freight, or transport by its chemical action. All corrosive substances are prohibited such as Aluminium Chloride; Caustic Soda; Corrosive Cleaning Fluid; Corrosive Rust Remover/Preventative; Corrosive Paint Remover; Electric Storage Batteries; Hydrochloric Acid; Nitric Acid; Sulphuric Acid, etc.
Counterfeit currency, bank notes and postage stamps
Except copies of old denominations, which are now obsolete and worthless except for collectable value and cannot be passed as tender.
Drugs
Prescription or Illegal. Those discovered in transit will be stopped and passed to customs or the police who may take legal action against the sender and/or recipient.
Dry Ice
Dry Ice is solid carbon dioxide.
Environmental Waste
E.g. used engine oil or used batteries.
Explosives
Any chemical compound, mixture or device capable of producing an explosive-pyrotechnic effect, with substantial instantaneous release of heat and gas. E.g. Ammunition, Blasting Caps, Fireworks, Flares, Fuses, Igniters and Nitroglycerine.
Items that appear to be prohibited weapons or explosive ordnance, even if incapable of being used as a weapon are also prohibited.
Filth
E.g. dirt, waste or refuse.
Flammable liquids
Mixtures of liquids or liquids containing solids in solution or suspension which give off a flammable vapour. Any liquid with a closed cup flash point below 60.5° C is prohibited. E.g. Acetone; Benzene; Cleaning Compounds; Gasoline; Lighter Fuel; Paint Thinners and Removers; Petroleum; Solvents etc.
Flammable solids
Solid materials which are liable to cause fire by friction, absorption of water, spontaneous chemical changes or retained heat from manufacturing or processing, or which can be readily ignited and burn vigorously. E.g. Adhesives; Calcium Carbide; Cellulose Nitrate Products; Matches; Metallic Magnesium; Nitro-Cellulose Based Film; Phosphorous; Potassium; Sodium; Sodium Hydride; Zinc Powder; Zirconium Hydride etc.
Gases
Gases that are compressed, liquefied or dissolved under pressure. Permanent gases which cannot be liquefied at ambient temperatures; liquefied gases which become liquid under pressure at ambient temperatures; dissolved gases which are dissolved under pressure in a solvent.
1. All flammable compressed gases are prohibited
E.g. Blowlamps; Butane; Cigarette Lighters; Ethane; Gas Cylinders for camping stoves; Hydrogen; Methane and Propane.
2. All toxic compressed gases are prohibited
E.g. Chlorine; Fluorine etc.
3. All non-flammable compressed gases are prohibited
Indecent, obscene or offensive articles
Prints, photographs, books or other articles which may be deemed indecent, obscene or offensive and packets bearing grossly offensive, indecent or obscene words, marks or designs are prohibited.
Illegal lottery tickets
Tickets and related advertisements for illegal lotteries are prohibited.
Living creatures
Any.
Magnetised material
Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit.
Misleading endorsements
Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe that the packet has been sent On Her Majesty’s Service.
Miscellaneous manufactured articles
Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit.
Oxidising substances and organic peroxide
These are substances such as disinfectants and may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances, and injure health. For example: Bromides; Chlorates; Components of Fibreglass Repair Kits; Disinfectants; Nitrates; Per Chlorates; Permanganates and Peroxides.
Pathogens
Things that can cause disease, such as a virus. Pathogens in the Risk Group 4 and selected Risk Group 3 listed in Schedule 9, Part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. E.g. Clinical; Environmental and Medical Waste; Ebola, Anthrax and Foot and Mouth Disease.
Perfumes and Aftershaves
Perfumes and Aftershaves that are classed as flammable are prohibited. Non-flammable items may be accepted but there are restrictions based on alcoholic content.
Poisonous (toxic) and infectious substances
Substances that are liable to cause death or injury if swallowed or inhaled, or by skin contact.
All toxic substances are prohibited. E.g. Arsenic; Beryllium; Cyanide; Fluorine; Hydrogen Selenide; Infectious Substances containing Micro-Organisms or their Toxins which are known to cause (or are suspected of causing) disease: Mercury; Mercury Salts; Mustard Gas; Nitrobenzene; Nitrogen Dioxide; Pesticides; Rat Poison; Serum and Vaccines.
Pesticides
Any chemical that is used to kill pests and insects.
Radioactive materials
Radioactive materials and samples that are classified as radioactive using Table 2-12 of the latest edition of the International Civil Aviation Organisations' (ICAO) Technical Instructions.
For example: Fissile Material; (Uranium 235, etc); Radioactive Waste Material; Thorium or
Uranium Ores, etc.
Sharp Instruments
Sharp instruments, e.g. knives, gardening and household tools, unless they are properly protected.
Solvent-Based Paints and Inks
These are varnishes (including nail varnish), enamels and similar substances.
UN2814 or UN2900 Infectious Substances
These are classified at Division 6.2 of the 2005-2006 Edition Technical Instructions for the Safe Transport of Dangerous Goods by Air published by International Civil Aviation Organisation, (ICAO).
Water-Based Paints and Inks
Water-based Paints and Inks, such as household paint and inks over the volume of 150ml.
We take all legal and safety issues seriously, and we refuse to carry any of the harmful or illegal items listed below. If they are found in our delivery network we will return them to the sender or dispose of them. In some cases, the sender may face prosecution. Please refer to our TERMS & CONDITIONS .
Asbestos
Aerosols
Except inhalers with a volume of 50ml or less.
Alcoholic liquids
With alcohol content higher than 70%vol.
Batteries
Batteries which are classed as dangerous goods by the latest edition of the International Civil Aviation Organisation's (ICAO) Technical Instructions.
Butane lighters
Filled or refills
Clinical and medical waste
For example used dressings, bandages, needles, cotton wool.
Corrosive substances
Substances which can cause severe damage to living tissue, other freight, or transport by its chemical action. All corrosive substances are prohibited such as Aluminium Chloride; Caustic Soda; Corrosive Cleaning Fluid; Corrosive Rust Remover/Preventative; Corrosive Paint Remover; Electric Storage Batteries; Hydrochloric Acid; Nitric Acid; Sulphuric Acid, etc.
Counterfeit currency, bank notes and postage stamps
Except copies of old denominations, which are now obsolete and worthless except for collectable value and cannot be passed as tender.
Drugs
Prescription or Illegal. Those discovered in transit will be stopped and passed to customs or the police who may take legal action against the sender and/or recipient.
Dry Ice
Dry Ice is solid carbon dioxide.
Environmental Waste
E.g. used engine oil or used batteries.
Explosives
Any chemical compound, mixture or device capable of producing an explosive-pyrotechnic effect, with substantial instantaneous release of heat and gas. E.g. Ammunition, Blasting Caps, Fireworks, Flares, Fuses, Igniters and Nitroglycerine.
Items that appear to be prohibited weapons or explosive ordnance, even if incapable of being used as a weapon are also prohibited.
Filth
E.g. dirt, waste or refuse.
Flammable liquids
Mixtures of liquids or liquids containing solids in solution or suspension which give off a flammable vapour. Any liquid with a closed cup flash point below 60.5° C is prohibited. E.g. Acetone; Benzene; Cleaning Compounds; Gasoline; Lighter Fuel; Paint Thinners and Removers; Petroleum; Solvents etc.
Flammable solids
Solid materials which are liable to cause fire by friction, absorption of water, spontaneous chemical changes or retained heat from manufacturing or processing, or which can be readily ignited and burn vigorously. E.g. Adhesives; Calcium Carbide; Cellulose Nitrate Products; Matches; Metallic Magnesium; Nitro-Cellulose Based Film; Phosphorous; Potassium; Sodium; Sodium Hydride; Zinc Powder; Zirconium Hydride etc.
Gases
Gases that are compressed, liquefied or dissolved under pressure. Permanent gases which cannot be liquefied at ambient temperatures; liquefied gases which become liquid under pressure at ambient temperatures; dissolved gases which are dissolved under pressure in a solvent.
1. All flammable compressed gases are prohibited
E.g. Blowlamps; Butane; Cigarette Lighters; Ethane; Gas Cylinders for camping stoves; Hydrogen; Methane and Propane.
2. All toxic compressed gases are prohibited
E.g. Chlorine; Fluorine etc.
3. All non-flammable compressed gases are prohibited
Indecent, obscene or offensive articles
Prints, photographs, books or other articles which may be deemed indecent, obscene or offensive and packets bearing grossly offensive, indecent or obscene words, marks or designs are prohibited.
Illegal lottery tickets
Tickets and related advertisements for illegal lotteries are prohibited.
Living creatures
Any.
Magnetised material
Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit.
Misleading endorsements
Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe that the packet has been sent On Her Majesty’s Service.
Miscellaneous manufactured articles
Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit.
Oxidising substances and organic peroxide
These are substances such as disinfectants and may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances, and injure health. For example: Bromides; Chlorates; Components of Fibreglass Repair Kits; Disinfectants; Nitrates; Per Chlorates; Permanganates and Peroxides.
Pathogens
Things that can cause disease, such as a virus. Pathogens in the Risk Group 4 and selected Risk Group 3 listed in Schedule 9, Part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. E.g. Clinical; Environmental and Medical Waste; Ebola, Anthrax and Foot and Mouth Disease.
Perfumes and Aftershaves
Perfumes and Aftershaves that are classed as flammable are prohibited. Non-flammable items may be accepted but there are restrictions based on alcoholic content.
Poisonous (toxic) and infectious substances
Substances that are liable to cause death or injury if swallowed or inhaled, or by skin contact.
All toxic substances are prohibited. E.g. Arsenic; Beryllium; Cyanide; Fluorine; Hydrogen Selenide; Infectious Substances containing Micro-Organisms or their Toxins which are known to cause (or are suspected of causing) disease: Mercury; Mercury Salts; Mustard Gas; Nitrobenzene; Nitrogen Dioxide; Pesticides; Rat Poison; Serum and Vaccines.
Pesticides
Any chemical that is used to kill pests and insects.
Radioactive materials
Radioactive materials and samples that are classified as radioactive using Table 2-12 of the latest edition of the International Civil Aviation Organisations' (ICAO) Technical Instructions.
For example: Fissile Material; (Uranium 235, etc); Radioactive Waste Material; Thorium or
Uranium Ores, etc.
Sharp Instruments
Sharp instruments, e.g. knives, gardening and household tools, unless they are properly protected.
Solvent-Based Paints and Inks
These are varnishes (including nail varnish), enamels and similar substances.
UN2814 or UN2900 Infectious Substances
These are classified at Division 6.2 of the 2005-2006 Edition Technical Instructions for the Safe Transport of Dangerous Goods by Air published by International Civil Aviation Organisation, (ICAO).
Water-Based Paints and Inks
Water-based Paints and Inks, such as household paint and inks over the volume of 150ml.
We also cannot accept:
We also cannot accept
Parcels that weigh more than 15 kilos. We can carry parcels that weigh up to 15 kilos each, up to 120 cm in length. If you add the two shortest dimensions and multiply them by two, add the length, the total calculation need to be under 225 cm. Help me with this
Parcels that weigh more than 15 kilos. We can carry parcels that weigh up to 15 kilos each, up to 120 cm in length. If you add the two shortest dimensions and multiply them by two, add the length, the total calculation need to be under 225 cm. Help me with this
